Privacy Policy
Last updated: July 2026
Introduction
This Privacy Policy describes how Care Elevate (by InfiNet Solutions LLC) collects, uses, and protects your personal information. It applies to our care communication and coordination platform used by assisted living and memory care facilities, and to the family members and designated care contacts who receive care circle notifications—including how we handle phone numbers and SMS notifications.
SMS consent
By confirming consent from your unique preference link—after being added to a care circle by your facility—you consent to receive non-marketing SMS from Care Elevate. Message and data rates may apply. See full Terms & Conditions.
1. Information We Collect
We collect information you provide directly and through use of the service, including:
- Phone numbers (when you are enrolled in a care circle and consent to SMS notifications)
- Names and contact details of family members and designated care contacts
- Your relationship to the resident and care circle membership
- Delivery and communication preferences
2. How We Use Your Information
We use your information solely for operational and transactional purposes. We do not use your data for marketing. Our uses include:
- Care circle update notifications
- New-message alerts for your care circle
- Care-coordination notifications
- Urgent facility updates about your loved one
Message bodies are generic and do not contain protected health information; they link securely to the care portal.
3. SMS-Specific Practices
Your phone number and message content are processed securely. We do not sell or share your data with third parties for their marketing. Data may be shared only with service providers necessary for message delivery.
4. Data Sharing
We do not share your information with third parties for marketing. We share data only when necessary—for example, with service providers who help deliver SMS messages, or when required by law.
5. Data Security
We use encryption, access controls, and other industry-standard measures to protect your data. We retain information only as long as needed for the purposes described in this policy.
6. Your Rights
You have the right to:
- Access your personal data
- Request deletion of your data
- Opt out of SMS at any time (reply STOP to any message or opt out from your unique preference link)
7. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
8. Contact Us
Questions about this Privacy Policy?
Contact us at support@care-elevate.com or our Help & Support page.
SMS consent reminder
By confirming consent from your unique preference link (after being added to a care circle by your facility), you consent to receive non-marketing SMS from Care Elevate. Message and data rates may apply. See full Terms & Conditions.